Question 1

What is the Voxtent phone line for small business?

Accepted Answer

It answers your business phone 24/7, qualifies callers, books appointments, and captures lead details. Think of it like a virtual receptionist that never clocks out.

Question 2

Does Voxtent connect to my CRM and calendar?

Accepted Answer

Yes. Voxtent connects with popular CRMs, Google Calendar, Outlook, and other tools so leads and bookings sync without double entry.

Question 3

How fast does Voxtent pick up incoming calls?

Accepted Answer

Calls are typically answered in seconds, so customers do not hit voicemail during the day or at night.

Question 4

Can Voxtent handle SMS as well as phone calls?

Accepted Answer

Yes. Follow-up texts and phone calls use the same script you approve. Callers get a consistent experience.

Question 5

What trades does Voxtent focus on?

Accepted Answer

We focus on Colorado contractors and home service trades: plumbers, HVAC, electricians, painters, roofers, landscapers, and general contractors who live on the phone.

Question 6

Does it sound like a robot?

Accepted Answer

No. Voxtent uses advanced LLM audio models with sub-second latency. It breathes, pauses, and speaks with natural inflection. Most callers never realize they're speaking to AI.

Question 7

Can it book directly into my calendar?

Accepted Answer

Yes. We integrate with Housecall Pro, ServiceTitan, Google Calendar, and Jobber. Voxtent checks your availability in real-time and books the slot.

Question 8

What if it doesn't know the answer to a question?

Accepted Answer

You provide a knowledge base (or we build one from your website). If a caller asks something completely off-script, Voxtent politely takes a message and flags the call for you to review.

Question 9

How fast does it pick up?

Accepted Answer

Under 3 seconds. Every time. No hold music, no 'press 1 for service' menus.

Question 10

Do I have to change my phone number?

Accepted Answer

No. You simply forward your missed calls to the Voxtent number we provide. You can keep your existing business number.

Question 11

What happens if a call drops?

Accepted Answer

Voxtent immediately sends a text message to the caller apologizing for the dropped connection and offering to continue the conversation via SMS.

Question 12

How does Voxtent handle industry-specific terminology for contractors?

Accepted Answer

Our AI is trained on trade terminology for plumbers, electricians, HVAC, roofers, and general contractors. It can discuss scopes, materials, service areas, and urgency—so callers get accurate answers before you pick up the phone.

Question 13

How does Voxtent handle estimate requests from potential clients?

Accepted Answer

The AI collects job details your trade needs—scope, location, timeline, and photos when offered—and can share ballpark ranges from your pricing rules or schedule an on-site estimate.

Question 14

How does the system handle after-hours emergency calls?

Accepted Answer

Voxtent distinguishes standard inquiries from emergencies using urgency detection. For emergencies, it can text you, forward to your emergency line, or follow your custom protocol while reassuring the caller.

Question 15

What languages are supported for businesses with diverse clientele?

Accepted Answer

We support English (US, UK, Australian), Spanish, French, German, and Japanese—covering most small business needs in diverse communities.

Question 16

What services does Voxtent include for websites and outbound leads?

Accepted Answer

Starter ($99/mo) includes AI answering with our default voice, lead tracking, and SMS follow-up. Add voice cloning for $50/mo (Starter + Your Voice). Growth and Done For You add a professional website, local SEO, and bundle voice cloning at no extra cost. Outbound lead generation is available as a $199/mo add-on to an active plan.

Question 17

Do I need to know anything about technology?

Accepted Answer

No. We handle everything. If you can text, you can use Voxtent.

Question 18

How long does setup really take?

Accepted Answer

Many businesses are live within about 48 hours after signup once we have your details and call forwarding in place. Larger website builds, script revisions, or Done For You creative can add a few business days—your onboarding checklist spells out each step.

Question 19

What if I already have a website?

Accepted Answer

We can work with your existing site or build a new one. Either way, we handle it.

Question 20

Is there a long-term contract?

Accepted Answer

No lock-in surprises on standard plans: pricing is month-to-month and you can cancel anytime. We publish Starter ($99/mo), Growth ($297/mo), and Done For You ($497/mo) so you know what you are paying before you start.

Question 21

Do I pay for Facebook and Instagram ads separately?

Accepted Answer

On Done For You we manage Facebook and Instagram campaigns for you. Your ad budget is typically paid directly to Meta; Voxtent handles strategy, creative, and optimization as part of the plan.

AI Receptionist FAQ

Voice quality, booking, trades, emergencies, languages, and plans for contractors