Voxtent — Frequently asked questions

Question 1

Does it sound like a robot?

Accepted Answer

No. Voxtent uses advanced LLM audio models with sub-second latency. It breathes, pauses, and speaks with natural inflection. Most callers never realize they're speaking to AI.

Question 2

Can it book directly into my calendar?

Accepted Answer

Yes. We integrate with Housecall Pro, ServiceTitan, Google Calendar, and Jobber. Voxtent checks your availability in real-time and books the slot.

Question 3

What if it doesn't know the answer to a question?

Accepted Answer

You provide a knowledge base (or we build one from your website). If a caller asks something completely off-script, Voxtent politely takes a message and flags the call for you to review.

Question 4

How fast does it pick up?

Accepted Answer

Under 3 seconds. Every time. No hold music, no 'press 1 for service' menus.

Question 5

Do I have to change my phone number?

Accepted Answer

No. You simply forward your missed calls to the Voxtent number we provide. You can keep your existing business number.

Question 6

What happens if a call drops?

Accepted Answer

Voxtent immediately sends a text message to the caller apologizing for the dropped connection and offering to continue the conversation via SMS.

Question 7

How does Voxtent handle industry-specific terminology for contractors?

Accepted Answer

Our AI is trained on trade terminology for plumbers, electricians, HVAC, roofers, and general contractors. It can discuss scopes, materials, service areas, and urgency—so callers get accurate answers before you pick up the phone.

Question 8

How does Voxtent handle estimate requests from potential clients?

Accepted Answer

The AI collects job details your trade needs—scope, location, timeline, and photos when offered—and can share ballpark ranges from your pricing rules or schedule an on-site estimate.

Question 9

How does the system handle after-hours emergency calls?

Accepted Answer

Voxtent distinguishes standard inquiries from emergencies using urgency detection. For emergencies, it can text you, forward to your emergency line, or follow your custom protocol while reassuring the caller.

Question 10

What languages are supported for businesses with diverse clientele?

Accepted Answer

We support English (US, UK, Australian), Spanish, French, German, and Japanese—covering most small business needs in diverse communities.

Question 11

What services does Voxtent include for websites and outbound leads?

Accepted Answer

Starter ($99/mo) includes AI answering with our default voice, lead tracking, and SMS follow-up. Add voice cloning for $50/mo (Starter + Your Voice). Growth and Done For You add a professional website, local SEO, and bundle voice cloning at no extra cost. Outbound lead generation is available as a $199/mo add-on to an active plan.

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